Factor

Weight

Quite unsatisfactory

Unsatisfactory

General

Satisfactory

Very satisfactory

Mean

Efficiency

0.1143

0.0614

0.0557

0.2176

0.3445

0.3208

3.8076

Pull in and out station time

0.2941

0.0673

0.0884

0.2295

0.3074

0.3074

3.6992

Number of vehicles shifts per day

0.7059

0.0590

0.0421

0.2126

0.3600

0.3263

3.8525

Convenience

0.2196

0.0800

0.0800

0.2337

0.2968

0.3095

3.6758

Numbers of ticket windows and check-in path

1

0.0800

0.0800

0.2337

0.2968

0.3095

3.6758

Comfort

0.2723

0.0962

0.0993

0.2575

0.2782

0.2688

3.5241

Transfer station environment

0.1667

0.0653

0.0737

0.2758

0.3221

0.2631

3.644

Lighting and the heating system in transfer station

0.1667

0.0821

0.1137

0.2232

0.3158

0.2652

3.5683

Escalator, chairs and trash can in transfer station

0.1667

0.0758

0.0989.

0.2758

0.2863

0.2632

3.5622

Crowded degree in transfer station

0.4999

0.1179

0.1032

0.2568

0.2484

0.2737

3.4568

Safety

0.3136

0.0568

0.0926

0.2505

0.3011

0.2990

3.6929

Security facilities in transfer station

1

0.0568

0.0926

0.2505

0.3011

0.2990

3.6929

Service

0.0802

0.0668

0.0670

0.2310

0.3011

0.3341

3.7687

Information provided by transfer station

0.4286

0.0632

0.0779

0.2526

0.2926

0.3137

3.7157

Service attitude of the station staff

0.5714

0.0695

0.0589

0.2147

0.3074

0.3495

3.8085

Σ

1

0.0740

0.0853

0.2434

0.2989

0.2984

3.6624