Much less effective

Somewhat less effective

Equally

effective

Somewhat

more effective

Much more

effective

N

%

N

%

n

%

N

%

n

%

Communication

65

23.81

91

33.33

91

33.33

17

6.23

9

3.30

Sense of community

62

22.71

94

34.43

91

33.33

21

7.69

5

1.83

Offering convenience

29

10.62

54

19.78

106

38.83

40

14.65

44

16.12

Promoting participation and interaction

53

19.41

94

34.43

90

32.97

19

6.96

17

6.23

Meeting individual needs

53

19.41

89

32.60

94

34.43

22

8.06

15

5.49

Aiding better understanding

44

16.12

94

34.43

104

38.10

17

6.23

14

5.13

Providing

better explanation

51

18.68

88

32.23

99

36.26

20

7.33

15

5.49