S/N

Dimension:

SA

A

N

D

SD

WMS

Std. Dev.

t-value

A

Emotional Exhaustion

Cronbach alpha = 0.671 and Kendall’s W coefficient = 0.110*

1

I am emotionally disturbed by this work (A1)

67

(16.7)

64

(16.0)

49

(12.2)

108

(27.0)

112

(28.0)

2.67 ^da

1.454

−4.609*

2

I feel scared occasionally when I get up in the morning and have to face another day on my job (A2)

46

(11.5)

74

(18.5)

42

(10.5)

115

(28.8)

123

(30.8)

2.51 ^da

1.389

−7.019*

3

I feel used up at the end of the workday (A3)

75

(18.8)

109

(27.2)

71

(17.8)

77

(19.2)

68

(17.0)

3.12 ^IN

1.373

1.675

4

Working with people directly put too much pressure on me (A4)

56

(14.0)

45

(11.2)

46

(11.5)

95

(23.8)

158

(39.5)

2.37 ^da

1.446

−8.781*

5

I find it easy to create a relaxed atmosphere and condition with my patients (A5)

91

(22.8)

146

(36.5)

59

(14.7)

46

(11.5)

58

(14.5)

3.42 ^a

1.342

6.183*

6

I personally feel energetic in my job (A6)

89

(22.2)

137

(34.2)

41

(10.2)

76

(19.0)

57

(14.2)

3.31 ^a

1.378

4.535*

B

Personal Accomplishment

Cronbach alpha = 0.699 and Kendall’s W coefficient = 0.142*

1

Working with people everyday trains me

(B1)

49

(12.2)

71

(17.7)

66

(16.5)

101

(25.2)

113

(28.2)

2.61^a

1.378

−5.733*

2

I have positive feeling that my work with people is influencing others’ life (B2)

158

(39.5)

138

(34.5)

28

(7.0)

41

(10.2)

35

(8.7)

3.86 ^a

1.283

13.366*

3

I feel I am working too hard on my job (B3)

78

(19.5)

123

(30.7)

51

(12.7)

100

(25.0)

48

(12.0)

3.21 ^a

1.334

3.112*

4

I feel I treat some recipients as if they were impersonal object (B4)

75

(18.7)

47

(11.7)

54

(13.5)

92

(23.0)

132

(33.0)

2.60 ^da

1.505

−5.282*

5

I do not really care what happens to some patients (B5)

76

(19.0)

58

(14.5)

21

(5.2)

53

(13.2)

192

(48.0)

2.43 ^da

1.625

−6.983*

6

I have become more callous towards people since I took my job (B6)

69

(17.2)

60

(15.0)

32

(8.0)

66

(16.5)

173

43.25

2.47 ^da

1.567

−6.829*

7

I calmly deal with emotional problems in my work (B7)

126

(31.5)

161 (40.2)

32

(8.0)

40

(10.0)

41

(10.2)

3.73 ^a

1.283

11.336*

C

Depersonalization

Cronbach alpha = 0.366 and Kendall’s W coefficient = 0.050*

1

I feel burned out from my job (C1)

92

(23.0)

97

(24.2)

57

(14.2)

80

(20.0)

74

(18.5)

3.13^a

1.446

1.833*

2

I can easily understand how my patient feel about their health (C2)

109

(27.2)

150

(37.5)

64

(16.0)

56

(14.0)

21

(5.2)

3.68 ^a

1.167

11.564*

3

I feel patients blame me for some of their problems (C3)

69

(17.2)

77

(19.2)

83

(20.7)

67

(16.7)

104

(26.0)

2.85 ^da

1.440

−2.084*

4

I deal very efficiently with the problems of my patients (C4)

104

(26.0)

164

(41.0)

53

(13.2)

60

(15.0)

19

(4.7)

3.69 ^a

1.151

11.906*