Satisfaction

Statistics

Dissatisfied

Satisfied

N

%

N

%

Waiting time

30 mins

0

0.0%

56

32.9%

X² = 36.7

p-value = 0.000

30 mis - 1 hour

1

4.0%

38

22.4%

1 - 2 hours

23

92.0%

50

29.4%

>2 hours

1

4.0%

26

15.3%

Was it easy to get to the clinic

Yes

25

100.0%

170

100.0%

No

0

0.0%

0

0.0%

Were you attended to quickly

Yes

2

8.0%

148

87.1%

X² = 76.7

p-value = 0.000

No

23

92.0%

22

12.9%

Are the clinic hours convenient

Yes

15

60.0%

151

88.8%

X² = 14.3

p-value = 0.000

No

10

40.0%

19

11.2%

Was it a one-sided discussion with the health worker

Yes

23

92.0%

21

12.4%

X² = 79.1

p-value = 0.000

No

2

8.0%

149

87.6%

Were you treated in a friendly and respectful way

Yes

25

100.0%

170

100.0%

No

0

0.0%

0

0.0%

Did you find the clinic area to be clean

Yes

25

100.0%

170

100.0%

No

0

0.0%

0

0.0%

How responsive have we been to your questions or concern about our products

Extremely responsive

0

0.0%

55

32.4%

X² = 98.6

p-value = 0.000

Very responsive

2

8.0%

88

51.8%

Somewhat responsive

13

52.0%

11

6.5%

Not so responsive

10

40.0%

4

2.4%

Not at all responsive

0

0.0%

12

7.1%

Opportunity to ask questions and clarify your doubts

Yes

2

8.0%

160

94.1%

X² = 114.9

p-value = 0.000

No

23

92.0%

10

5.9%

How long have you been a client of our facility

This is my first time

22

88.0%

42

24.7%

X² = 40.3

p-value = 0.000

<6 months

0

0.0%

14

8.2%

6 months - 1 year

0

0.0%

18

10.6%

1 - 2 years

2

8.0%

27

15.9%

3 or more years

1

4.0%

69

40.6%

Sufficient privacy during consultation

Yes

11

44.0%

138

81.2%

X² = 16.7

p-value = 0.000

No

14

56.0%

32

18.8%

Sufficient time to discuss needs

Yes

2

8.0%

163

95.9%

X² = 129.3

p-value = 0.000

No

23

92.0%

7

4.1%

Are the clinic hours convenient

Yes

15

60.0%

151

88.8%

X² = 14.3

p-value = 0.000

No

10

40.0%

19

11.2%

TOTAL

25

100.0%

170

100.0%