No | Statement | SA | % | A | % | U | % | D | % | SD | % | Total | Total % |
1. | Company’s refusal to install meters in old layout is due to commitment to fraudulent estimated billing | 215 | 66.77 | 39 | 12.11 | 5 | 1.55 | 31 | 9.63 | 32 | 9.94 | 322 | 100 |
2. | Company’s categorization of some meters as malfunctioning is due to commitment to fraudulent coded billing | 199 | 61.80 | 63 | 19.57 | 3 | 0.93 | 41 | 12.73 | 16 | 4.97 | 322 | 100 |
3. | Company’s refusal to install meters for new consumers is a deliberate plan to avoid billing based on actual meter readings | 201 | 62.42 | 57 | 17.70 | 3 | 0.93 | 34 | 10.56 | 27 | 8.39 | 322 | 100 |
4. | Company has been accused of reprogramming the pre-paid meters to read faster | 211 | 65.53 | 49 | 15.22 | 4 | 1.24 | 30 | 9.32 | 28 | 8.69 | 322 | 100 |
5. | Illegal disconnections over unpaid fraudulent estimated and coded bills are to cajole consumers to pay such bills | 214 | 66.46 | 43 | 13.35 | 2 | 0.62 | 29 | 9.01 | 34 | 10.56 | 322 | 100
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6. | Field staff collect bribes from consumers to avoid disconnection over unpaid fraudulent estimated and coded bills | 198 | 61.49 | 55 | 17.08 | 5 | 1.55 | 30 | 9.32 | 34 | 10.56 | 322 | 100
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