No

Statement

SA

%

A

%

U

%

D

%

SD

%

Total

Total %

1.

Company’s refusal to install meters in old layout is due to commitment to fraudulent estimated billing

215

66.77

39

12.11

5

1.55

31

9.63

32

9.94

322

100

2.

Company’s categorization of some meters as malfunctioning is due to commitment to fraudulent coded billing

199

61.80

63

19.57

3

0.93

41

12.73

16

4.97

322

100

3.

Company’s refusal to install meters for new consumers is a deliberate plan to avoid billing based on actual meter readings

201

62.42

57

17.70

3

0.93

34

10.56

27

8.39

322

100

4.

Company has been accused of reprogramming the pre-paid meters to read faster

211

65.53

49

15.22

4

1.24

30

9.32

28

8.69

322

100

5.

Illegal disconnections over unpaid fraudulent estimated and coded bills are to cajole consumers to pay such bills

214

66.46

43

13.35

2

0.62

29

9.01

34

10.56

322

100

6.

Field staff collect bribes from consumers to avoid disconnection over unpaid fraudulent estimated and coded bills

198

61.49

55

17.08

5

1.55

30

9.32

34

10.56

322

100