Items

Variables

Factor Loadings

T

Non-Academic Aspect

1

There is systematic and reassurance in solving problems

0.6908055

19.94

2

My University keeps to its promises

0.7275884

22.05

3

My University is dependable in all times

0.6359725

17.05

4

My University responds to request promptly

0.6077025

15.60

5

My University provides services within a reasonable time periods

0.5806738

14.44

Academic Aspect

1

I gain a lot of knowledge in course content in my University

0.5436257

11.56

2

There is always feedback from academic assignments

0.5202072

10.73

3

There is excellent quality programmes

0.8139375

17.43

4

There is sufficient consulting time for academic issues

0.4620713

9.59

Reputation of university

1

I feel secured dealing with my University

0.6839061

17.52

2

I have total trust with my University

0.7811469

20.56

3

My school operates in religious-like manner

0.6034162

14.37

Access

1

The non-academic staff are approachable in times of need

0.4918744

10.53

2

It is easy to contact academic staff for information

0.653702

13.98

3

It is easy to contact non-academic staff for information

0.8909986

17.19

Programme Issues

1

The syllabus is flexible

0.7504859

23.82

2

Prompt dealing with complaints with programme issues

0.6878366

20.11

3

There are excellent academic programmes

0.7017046

20.80

4

There are available information on programmes

0.6867334

19.92

Students Satisfaction

1

I am satisfied with the university learning services

0.6177804

15.90

2

Overall, I am happy with the specialization I have chosen.

0.6426371

16.98

3

I am happy with the academic work of the University

0.7188582

20.97

4

I am satisfied with the lecturers that impact knowledge

0.7487615

22.48

Academic Performance

1

I am consistent with quality of my academic work

0.6348772

16.68

2

I quickly learn new materials apart from my course of study

0.768365

23.05

3

My grading point merits my efforts

0.6567591

17.38

4

I have improved my reading skills

0.6091828

15.53

Attitude towards Learning

1

I consider learning to be enjoyable

0.6886163

21.62

2

I continue with difficult problems even if I can’t do it

0.7207222

23.80

3

I show interest in dealing with difficult subjects

0.8254607

33.15

4

I have no troubles learning concepts

0.6493537

19.01

5

I enjoy working with others to solve problems

0.5439614

13.69