| Hypothesis | Status | |
| H1 | Service quality has positive and significant impact on students’ satisfaction. | Supported |
| H2 | Service quality has positive and significant impact on academic performance. | Supported |
| H3: | Attitude towards learning positively and significantly affects academic performance. | Supported |
| H4: | Attitude towards learning has positive and significant relationship with students’ satisfaction | Supported |
| H5a | Attitude towards learning has full mediation effect on the relationship between service quality, and academic performance. | Rejected |
| H5b | Attitude towards learning has full mediation effect on the relationship between service quality, and students’ satisfaction | Rejected |