Author

Scale developed

Industry

[10]

SERVQUAL

General

[11]

LODGSERV

Hospitality

[12]

SERVPERF

General

[13]

LODGQUAL

Hospitality

[1]

RSQS Retail

Retail

[4]

HEdPERF*

Higher education

[14]

HEDQUAL

Higher education

[15]

CUL-HEdPERF

Higher education