Variables

B

S.E.

Wald

Sig.

EXP (B)

Reliability

0.900

0.275

10.694

0.001

2.407*

Responsiveness

0.323

0.316

1.048

0.003

1.382*

Tangibility

0.095

0.283

0.113

0.737

1.099

Empathy

0.558

0.205

7.433

0.006

0.573*

Assurance

0.190

0.295

0.417

0.047

1.210*

Constant

−2.649

0.464

32.571

0.000

0.071

Hosmer & Lemeshow Test

P = 0.698

Chi-square

5.544

0.000

Cox & Snell R Square

Nagelkerke R Square

−2 Log likelihood

0.069

0.171

129.886