Variables | B | S.E. | Wald | Sig. | EXP (B) |
Reliability | 0.900 | 0.275 | 10.694 | 0.001 | 2.407* |
Responsiveness | 0.323 | 0.316 | 1.048 | 0.003 | 1.382* |
Tangibility | 0.095 | 0.283 | 0.113 | 0.737 | 1.099 |
Empathy | 0.558 | 0.205 | 7.433 | 0.006 | 0.573* |
Assurance | 0.190 | 0.295 | 0.417 | 0.047 | 1.210* |
Constant | −2.649 | 0.464 | 32.571 | 0.000 | 0.071 |
Hosmer & Lemeshow Test | P = 0.698 |
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Chi-square | 5.544 |
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| 0.000 |
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Cox & Snell R Square Nagelkerke R Square −2 Log likelihood | 0.069 0.171 129.886 |
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