SQ Dimensions | Number of Items | Perception Cronbach’s Alpha | Expectation Cronbach Alpha |
Tangibles | 4 | 0.716 | 0.759 |
Reliabilities | 4 | 0.914 | 0.862 |
Responsiveness | 4 | 0.941 | 0.830 |
Empathy | 3 | 0.965 | 0.877 |
Assurance | 4 | 0.943 | 0.865 |