Latent Variable | Item | Standardized Factor Loading | Standard Error (SE) | Critical Ratio | Average Variance Extracted (AVE) | Composite Reliability (CR) | Cronbach’s Alpha Coefficient |
| OP1 | 0.849 | 0.059 | 16.163 |
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OP | OP2 | 0.871 | 0.054 | 16.931 | 0.733 | 0.912 | 0.916 |
| OP3 | 0.835 | 0.060 | 15.691 |
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| OP4 | 0.870 | - | - |
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| SCRM1 | 0.766 | - | - |
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| SCRM2 | 0.714 | 0.084 | 11.418 |
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SCRM | SCRM3 | 0.642 | 0.084 | 9.938 | 0.512 | 0.850 | 0.848 |
| SCRM4 | 0.816 | 0.084 | 13.775 |
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| SCRM5 | 0.700 | - | - |
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| X1 | 0.890 | - | - |
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| X2 | 0.544 | 0.137 | 7.592 |
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| X3 | 0.700 | 0.146 | 6.639 |
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| X4 | 0.891 | - | - |
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| X5 | 0.583 | 0.141 | 8.201 |
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SCR | X6 | 0.585 | 0.146 | 8.224 | 0.533 | 0.924 | 0.832 |
| X7 | 0.881 | - | - |
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| X8 | 0.640 | 0.155 | 9.113 |
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| X9 | 0.798 | - | - |
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| X10 | 0.608 | 0.139 | 8.591 |
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| X11 | 0.539 | 0.139 | 7.514 |
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| X12 | 0.782 | - | - |
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