Ranks

N

Mean Rank

Organizational Application and Processes

Tower Control

87

160.05

Approach Control

94

163.66

Area Control

109

118.22

Total

290

Foreign Customers

Tower Control

87

147.42

Approach Control

94

142.97

Area Control

109

146.15

Total

290

Service Quality

Tower Control

87

156.81

Approach Control

94

139.68

Area Control

109

141.49

Total

290

Internal Customers

Tower Control

87

167.26

Approach Control

94

140.94

Area Control

109

132.07

Total

290

Test Statistics^a,b

Organizational Application and Processes

Foreign Customers

Service Quality

Internal Customers

Chi-Square

18.558

0.138

2.284

8.931

df

2

2

2

2

Asymp. Sig.

0.000

0.933

0.319

0.011