Ranks

D2―Do you have a valid rate now or did you have before?

N

Mean Rank

Organizational

Application and

Processes

I have a valid rate

275

141.54

I do not have a rate

15

205.39

Total

290

Foreign Customers

I have a valid rate

275

144.02

I do not have a rate

15

167.89

Total

290

Service Quality

I have a valid rate

275

146.29

I do not have a rate

15

133.61

Total

290

Internal Customers

I have a valid rate

275

144.82

I do not have a rate

15

155.72

Total

290

Test Statistics^a,b

Organizational Application and Processes

Foreign

Customers

Service

Quality

Internal

Customers

Chi-Square

9.788

1.368

0.386

0.285

df

1

1

1

1

Asymp. Sig.

0.002

0.242

0.535

0.593