Ranks | ||||
| Area | N | Mean Rank | |
Organizational Application and Processes | Ankara | 131 | 126.24 | |
Antalya | 59 | 168.43 | ||
İstanbul | 100 | 157.20 | ||
Total | 290 |
| ||
Foreign Customers | Ankara | 131 | 147.91 | |
Antalya | 59 | 131.01 | ||
İstanbul | 100 | 150.89 | ||
Total | 290 |
| ||
Service Quality | Ankara | 131 | 151.66 | |
Antalya | 59 | 154.30 | ||
İstanbul | 100 | 132.24 | ||
Total | 290 |
| ||
Internal customers | Ankara | 131 | 134.01 | |
Antalya | 59 | 160.48 | ||
İstanbul | 100 | 151.71 | ||
Total | 290 |
| ||
Test Statisticsa,b | ||||
| Organizational Application and Processes | Foreign Customers | Service Quality | Internal Services |
Chi-Square | 13.268 | 2.283 | 3.856 | 4.890 |
df | 2 | 2 | 2 | 2 |
Asymp. Sig. | 0.001 | 0.319 | 0.145 | 0.087 |