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1 | 2 | 3 | 4 | ||
Organizational practices and processes | S5 5. Managers in the organization convey the importance of performing flawless service to employees in regular intervals. | 0.828 |
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S6 6. The importance of performing flawless service is emphasized with means of written communication (e-mail, pinboard, notice board) in my organization. | 0.776 |
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S3 3. A lot of money has been spent to perform the service in a safe way. | 0.595 |
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Foreign customers | S15 15. Controllers are always tend to meet the expectations of pilots more than they demand |
| 0.812 |
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