| Ranks | ||||||
|
| D4―What is your age group? | N | Mean Rank | |||
| Organizational Application and Processes | 18 - 28 | 61 | 155.71 | |||
| 29 - 38 | 130 | 141.53 | ||||
| 39 - 48 | 73 | 146.82 | ||||
| 49 - 60 | 25 | 137.48 | ||||
| 61 and older | 1 | 143.00 | ||||
| Total | 290 |
| ||||
| Foreign Customers | 18 - 28 | 61 | 157.88 | |||
| 29 - 38 | 130 | 135.77 | ||||
| 39 - 48 | 73 | 138.33 | ||||
| 49 - 60 | 25 | 184.60 | ||||
| 61 and older | 1 | 202.00 | ||||
| Total | 290 |
| ||||
| Service Quality | 18 - 28 | 61 | 128.06 | |||
| 29 - 38 | 130 | 144.08 | ||||
| 39 - 48 | 73 | 158.14 | ||||
| 49 - 60 | 25 | 155.04 | ||||
| 61 and older | 1 | 233.00 | ||||
| Total | 290 |
| ||||
| Internal Customers | 18 - 28 | 61 | 152.70 | |||
| 29 - 38 | 130 | 129.60 | ||||
| 39 - 48 | 73 | 152.29 | ||||
| 49 - 60 | 25 | 192.76 | ||||
| 61 and older | 1 | 97.00 | ||||
| Total | 290 |
| ||||
| Test Statistics a,b | ||||||
|
| Organizational Application and Processes | Foreign Customers | Service Quality | Internal Customers | ||
| Chi-Square | 1.444 | 9.503 | 5.746 | 13.878 | ||
| df | 4 | 4 | 4 | 4 | ||
| Asymp. Sig. | 0.836 | 0.050 | 0.219 | 0.008 | ||