Mixed methods | ||||||
Bauer, M., Nay, R., Bathgate, T., Fetherstonhaugh, D., Winbolt, M., & McAuliffe, L. Constructive staff/family relationships in residential aged care. (2009) [43] | Staff and families | To identify and address barriers to constructive staff-family relationships | Australia | Interview & 2 Questionnaires (34 item adapted version of previously developed British survey tools) | Education | Enabler Staff and family education in PCC, information exchange and communication to facilitate improvements in staff-family relationships. Barrier Differences in staff and family perceptions about information exchange and communication (SDM). |
Blackford, J., Strickland, E & Morris, B. Advanced care planning in residential aged care facilities. (2007) [44] | Staff | To describe lessons learned in implementing an advanced care planning program | Australia | Case studies Interviews Questionnaire (unspecified) Informal feedback | ACP Education Documentation, communication and enacting | Enabler Collaborative decision making was facilitated by introduction of advanced care planning. Barrier Sustainability depended on governance structures, educational processes, resident documentation, quality audits and communication. Varying success of sustainability over time. Resources and continued staff education are required over a long time period. |
Case study | ||||||
Jeong, S., Higgins, I & McMillan, M. Advance care planning (ACP): The nurse as “broker” in residential aged care facilities. (2007) [45] | Residents, families and staff | To describe how advanced care planning is implemented and the role of a clinical nurse consultant | Australia | Case studies in 3 RACF’s. | ACP Enacting | Enabler Decision support and education for staff and families. Additional staff performed roles of mediation, assessment, intervention, coordination, communication and education in advanced care planning. |