Unawareness of the system and its processes

Argumentative Ideas


Lack of information

“I have little information on the tool”

“This thing is a bit confusing (…) because I did not attend the course”

IT application

“I have never used it. I have no computer and they won’t let me have one”

“An IT system (…) does not encourage people to report the incidences”

Lack of project implementation (Headquarters)

“P1: Nothing has been implemented/P2: Yes, it is not sufficiently implemented”

Influence of mid-level managers (Facility 1)

“Sometimes you would like to enter something on RIS but it does not suit your boss’ agenda”

Lack of authorization to record incidences (Facility 2)

“There is a filter: Not everyone can enter an RIS action”