Items

STD

D

SD

SA

A

STA

Total

11.

I find the MALL cumbersome to use

24%

(24)

37%

(37)

27%

(27)

11%

(11)

1%

(1)

0%

(0)

100%

(100)

12.

Learning to operate the MALL is easy for me

0%

(0)

0%

(0)

3%

(3)

20%

(20)

49%

(49)

28%

(28)

100%

(100)

13.

Interacting via the MALL is often frustrating

23%

(23)

34%

(34)

27%

(27)

13%

(13)

3%

(3)

0%

(0)

100%

(100)

14.

I find it is easy to get the MALL to do what I want it to do

0%

(0)

0%

(0)

9%

(9)

28%

(28)

43%

(43)

20%

(20)

100%

(100)

15.

MALL is rigid and inflexible to interact with

10%

(10)

33%

(33)

24%

(24)

19%

(19)

11%

(11)

3%

(3)

100%

(100)

16.

It is easy for me to remember how to perform my task using the MALL

0%

(0)

0%

(0)

17%

(17)

27%

(27)

48%

(48)

18%

(18)

100%

(100)

17.

Interacting via the MALL requires a lot of mental effort

7%

(7)

42%

(42)

32%

(32)

14%

(14)

4%

(4)

1%

(1)

100%

(100)

18.

My interaction via the MALL is clear and understandable

0%

(0)

0%

(0)

9%

(9)

29%

(29)

45%

(45)

17%

(17)

100%

(100)

19.

I find it takes a lot of effort to become skillful at using MALL

10%

(10)

24%

(24)

33%

(33)

19%

(19)

14%

(14)

0%

(0)

100%

(100)

20.

Overall, I find the MALL is easy to use

0%

(0)

0%

(0)

4%

(4)

16%

(16)

33%

(33)

47%

(47)

100%

(100)