| No. | Items | Mean | standard deviation | Weight mean | t-value | P-value | Rank |
| 4 | Assurance | 4.47 | 0.588 | 89.42 | 16.401 | 0.000 | 1 |
| 5 | Empathy | 4.42 | 0.505 | 88.49 | 18.513 | 0.000 | 2 |
| 2 | Reliability | 4.42 | 0.612 | 88.37 | 15.193 | 0.000 | 3 |
| 3 | Responsiveness | 4.30 | 0.654 | 86.05 | 13.060 | 0.000 | 4 |
| 1 | Tangibles | 3.84 | 0.508 | 76.90 | 10.899 | 0.000 | 5 |
|
| All items | 4.26 | 0.441 | 85.14 | 18.674 | 0.000 |
|