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| The staff in the PT units are interested in recording information about patients and their health condition | 4 | ||
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| Patients get service easily | 5 | ||
3) Responsiveness | ||||||||
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| The patients are informed about the times of the sessions and the coordination of their dates | 1 | ||
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| The service is provided immediately to patients | 2 | ||
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| The workers respond quickly to the requests of patients despite their busy | 3 | ||
4) Assurance | ||||||||
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| The patients trust the employees with great confidence | 1 | ||
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| reassures the patient that he is in good hands | 2 | ||
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| The employees treat the patients with elegance | 3 | ||
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| Employees have merit, courtesy and credibility | 4 | ||
5) Empathy | ||||||||
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| units are concerned with the personal care of patients | 1 | ||
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| The needs of patients (appointments-days) Appropriate for them) | 2 | ||
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| Working hours are compatible with patients’ times | 3 | ||
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| The best service is provided to patients during the treatment period | 4 | ||