The staff in the PT units are interested in recording information about patients and their health condition

4

Patients get service easily

5

3) Responsiveness

The patients are informed about the times of the sessions and the

coordination of their dates

1

The service is provided immediately to patients

2

The workers respond quickly to the requests of patients despite their busy

3

4) Assurance

The patients trust the employees with great confidence

1

reassures the patient that he

is in good hands

2

The employees treat the patients with elegance

3

Employees have merit, courtesy and credibility

4

5) Empathy

units are concerned with

the personal care of patients

1

The needs of patients (appointments-days) Appropriate for them)

2

Working hours are compatible with patients’ times

3

The best service is provided to

patients during the treatment period

4