Part two: Service Quality Dimensions | |||||||
1) Tangibility | |||||||
Strongly disagree | Disagree | Neutral | Agree | strongly agree | paragraph | No. | |
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| The units provides the material needs and within the available resources | 1 | |
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| Quality goals are known to employees | 2 | |
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| I think the cost of quality is low and achievable | 3 | |
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| I believe that quality can be achieved without the use of advanced equipment and technology | 4 | |
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| There is a waiting room for patients and offices of workers within each section | 5 | |
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| The staff in the units have an elegant appearance and are fully formalized | 6 | |
2) Reliability | |||||||
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| units are committed to their promises to patients in the provision of therapeutic services provided | 1 | |
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| The staff members sympathize with the patients when they complain about the level of service provided | 2 | |
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| The patients develop their confidence in the workers and in the quality of service provided to them | 3 | |