Perspective | Key Performance Indicators |
Financial | Cash Flow; EBITDA; Management Fund |
Customers | Sales; Relative Quota; Competition; Margins; Complaints and NPS (Net Promoter Score) |
Internal processes | Stocks; Capacity; Efficiency; NPS; Unconformities |
Learning and Growth | New products; Knowledge; Formation; Absenteeism; Environment and Safety; New Markets and Customers; Information systems |