Dependent variables

Independent variables

Continuity of care

n = 1696

Global satisfaction

n = 2398

Fixed effects

Model 0

Model 1

Model 2

Model 0

Model 1

Model 2

Intercept

3.40**

3.32**

3.13**

3.81**

3.76**

3.75**

Age

-

0.003

0.003

-

0.002*

0.002*

Gender Male

-

−0.007

−0.007

-

−0.067**

−0.068**

Level of involvement in evaluation

−0.074

-

-

Intervention area: urban

-

-

−0.256

-

-

−0.377**

Principal source of funding

Local

-

-

0.310

-

-

0.488*

Foreign partners

-

-

0.273

-

-

0.620*

Procedure for taking into account clients’ perspectives

Regular satisfaction surveys

-

-

-

-

-

0.250

Complaint registration and processing

-

-

-

-

-

0.305

Suggestion box

-

-

-

-

0.294