| Dependent variables | ||||||
Independent variables | Continuity of care n = 1696 | Global satisfaction n = 2398 | |||||
Fixed effects | Model 0 | Model 1 | Model 2 | Model 0 | Model 1 | Model 2 | |
Intercept | 3.40** | 3.32** | 3.13** | 3.81** | 3.76** | 3.75** | |
Age | - | 0.003 | 0.003 | - | 0.002* | 0.002* | |
Gender Male | - | −0.007 | −0.007 | - | −0.067** | −0.068** | |
Level of involvement in evaluation |
|
| −0.074 |
| - | - | |
Intervention area: urban | - | - | −0.256 | - | - | −0.377** | |
Principal source of funding | Local | - | - | 0.310 | - | - | 0.488* |
Foreign partners | - | - | 0.273 | - | - | 0.620* | |
Procedure for taking into account clients’ perspectives | Regular satisfaction surveys | - | - | - | - | - | 0.250 |
Complaint registration and processing | - | - | - | - | - | 0.305 | |
Suggestion box |
| - | - | - | - | 0.294 |