Characteristics | Dimensions | |||
Staff availability and competence | Reception and humane attitude | Accessibility of care and resources | Continuity of care | |
Number of items | 5 | 5 | 4 | 3 |
Average mean score | 19.30 | 20.12 | 13.59 | 10.37 |
Average value of score | 3.93 | 4.02 | 3.49 | 3.44 |
Variance | 7.68 | 8.059 | 6.685 | 5.225 |
Cronbach’s α | 0.725 | 0.808 | 0.504 | 0.645 |
Average inter-item correlation | 0.362 | 0.465 | 0.207 | 0.365 |
Lowest inter-item correlation | 0.262 | 0.406 | 0.038 | 0.195 |
Highest inter-item correlation | 0.544 | 0.573 | 0.333 | 0.669 |