Characteristics

Dimensions

Staff availability and competence

Reception and humane attitude

Accessibility of care and resources

Continuity of care

Number of items

5

5

4

3

Average mean score

19.30

20.12

13.59

10.37

Average value of score

3.93

4.02

3.49

3.44

Variance

7.68

8.059

6.685

5.225

Cronbach’s α

0.725

0.808

0.504

0.645

Average inter-item correlation

0.362

0.465

0.207

0.365

Lowest inter-item correlation

0.262

0.406

0.038

0.195

Highest inter-item correlation

0.544

0.573

0.333

0.669