Factor 1

Factor 2

Factor 3

Factor 4

Client follow-up by NGO staff

0.591

0.379

0.412

0.078

Client exams or counselling by the staff

0.670

0.284

0.191

0.133

Relevancy of care and information provided to clients

0.733

0.235

0.072

0.151

Availability of the staff

0.782

0.069

−0.119

0.064

Attention to psychological concerns

0.484

0.055

0.184

0.342

Satisfying responses to clients’ needs by the staff

0.127

0.639

−0.017

0.048

Time and attention given to clients

0.526

0.508

0.257

−0.142

Open-mindedness of the staff toward the clients

0.146

0.809

0.146

0.007

Respect of the staff toward the clients

0.185

0.809

0.049

−0.026

Compassion of the staff toward the clients

0.191

0.755

−0.038

0.159

Financial accessibility

0.155

0.161

0.818

0.078

Geographic accessibility

0.166

−0.103

0.756

0.013

Appropriateness of the staff of the NGO

0.650

0.236

0.412

0.079

Appropriateness of the facilities of the NGO

0.508

0.059

0.382

0.172

Continuity: same nurse for subsequent visits

0.190

0,053

0.101

0.871

Continuity: later visits taking into account earlier ones

0.129

0.042

0.005

0.899

Continuity during referrals to others centres

0.563

0.204

0.378

0.110

Eigenvalue of the factor

6,018

1,944

1,503

1,008

Percentage of explained variance after rotation

24.028%

19.349%

12.296%

Total explained variance for the four factors

61.604%