| Factor 1 | Factor 2 | Factor 3 | Factor 4 |
Client follow-up by NGO staff | 0.591 | 0.379 | 0.412 | 0.078 |
Client exams or counselling by the staff | 0.670 | 0.284 | 0.191 | 0.133 |
Relevancy of care and information provided to clients | 0.733 | 0.235 | 0.072 | 0.151 |
Availability of the staff | 0.782 | 0.069 | −0.119 | 0.064 |
Attention to psychological concerns | 0.484 | 0.055 | 0.184 | 0.342 |
Satisfying responses to clients’ needs by the staff | 0.127 | 0.639 | −0.017 | 0.048 |
Time and attention given to clients | 0.526 | 0.508 | 0.257 | −0.142 |
Open-mindedness of the staff toward the clients | 0.146 | 0.809 | 0.146 | 0.007 |
Respect of the staff toward the clients | 0.185 | 0.809 | 0.049 | −0.026 |
Compassion of the staff toward the clients | 0.191 | 0.755 | −0.038 | 0.159 |
Financial accessibility | 0.155 | 0.161 | 0.818 | 0.078 |
Geographic accessibility | 0.166 | −0.103 | 0.756 | 0.013 |
Appropriateness of the staff of the NGO | 0.650 | 0.236 | 0.412 | 0.079 |
Appropriateness of the facilities of the NGO | 0.508 | 0.059 | 0.382 | 0.172 |
Continuity: same nurse for subsequent visits | 0.190 | 0,053 | 0.101 | 0.871 |
Continuity: later visits taking into account earlier ones | 0.129 | 0.042 | 0.005 | 0.899 |
Continuity during referrals to others centres | 0.563 | 0.204 | 0.378 | 0.110 |
Eigenvalue of the factor | 6,018 | 1,944 | 1,503 | 1,008 |
Percentage of explained variance after rotation | 24.028% | 19.349% | 12.296% |
|
Total explained variance for the four factors | 61.604% |
|
|
|