NGOs (n = 31)

Clients (n = 2413)

Geographic area

Rural

18 (58.1%)

1357 (56.2%)

Urban or semi-urban

13 (41.9%)

1056 (43.8%)

Intervention domain

HIV/AIDS care

3 (9.7%)

265 (11%)

Prevention screening

28 (91.3%)

2148 (89%)

Principal source of funding

Local funding

15 (48.4%)

986 (40.9%)

Foreign partners

10 (32.3%)

840 (34.8%)

Foreign country

6 (19.3%)

587 (24.3%)

Procedure for taking into account clients’ perspectives

None

11 (35.5%)

693 (28.7%)

Suggestion box

7 (22.6%)

539 (22.3%)

Complaints registration and processing

4 (12.9%)

349 (14.5%)

Regular satisfaction surveys

9 (29.0%)

832 (34.5%)