| NGOs (n = 31) | Clients (n = 2413) |
Geographic area | ||
Rural | 18 (58.1%) | 1357 (56.2%) |
Urban or semi-urban | 13 (41.9%) | 1056 (43.8%) |
Intervention domain | ||
HIV/AIDS care | 3 (9.7%) | 265 (11%) |
Prevention screening | 28 (91.3%) | 2148 (89%) |
Principal source of funding | ||
Local funding | 15 (48.4%) | 986 (40.9%) |
Foreign partners | 10 (32.3%) | 840 (34.8%) |
Foreign country | 6 (19.3%) | 587 (24.3%) |
Procedure for taking into account clients’ perspectives | ||
None | 11 (35.5%) | 693 (28.7%) |
Suggestion box | 7 (22.6%) | 539 (22.3%) |
Complaints registration and processing | 4 (12.9%) | 349 (14.5%) |
Regular satisfaction surveys | 9 (29.0%) | 832 (34.5%) |