Author

Time

Article Name

Journal

# C0 Knowledge Group

Service-dominant logic perspective

First cited in 2000

HEINONEN, K

2010

A customer-dominant logic of service.

JOURNAL OF SERVICE MANAGEMENT

# C1 Knowledge Group

Practice-based view

First cited in 2003

RUSSO-SPENA, T

2012

“five co-s” in innovating: a practice-based view.

JOURNAL OF SERVICE MANAGEMENT

# C2 Knowledge Group

Customer involvement

First cited in 2004

CUI, AS

2016

Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE

#C3 Knowledge Group

Conceptual foundation

First cited in 2006

LI, LP

2018

Actor engagement valence: conceptual foundations, propositions and research directions

JOURNAL OF SERVICE MANAGEMENT

#C4 Knowledge Group

Customer experience

First cited in 2007

LIPKIN, M

2016

Customer experience formation in today’s service landscape.

JOURNAL OF SERVICE MANAGEMENT

#C5 Knowledge Group

Systematic review

First cited in 2008

MARASCO, A

2018

Collaborative innovation in tourism and hospitality: a systematic review of the literature

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT

#C6 Knowledge Group

Business network

First cited in 2003

HAKANEN, T

2012

Co-creating customer-focused solutions within business networks: a service perspective

JOURNAL OF SERVICE MANAGEMENT

#C7 Knowledge Group

Social marketing

First cited in 2006

LUCA, NR

2016

Towards a service-dominant approach to social marketing

MARKETING THEORY

#C8 Knowledge Group

Manufacturing firm

First cited in 2008

KOHTAMAKI, M

2016

Co-creating value from knowledge-intensive business services in manufacturing firms: the moderating role of relationship learning in supplier-customer interactions

JOURNAL OF BUSINESS RESEARCH

#C9 Knowledge Group

Public value failure

First cited in 2008

WILLIAMS, BN

2016

(co)contamination as the dark side of co-production public value failures in co-production processes

PUBLIC MANAGEMENT REVIEW

#C10 Knowledge Group

Changing university business model

First cited in 2005

MILLER, K

2014

The changing university business model: a stakeholder perspective

R & D MANAGEMENT

#C11 Knowledge Group

Social media

First cited in 2009

KETONEN-OKSI, S

2016

Social “media-based” value creation and business models

INDUSTRIAL MANAGEMENT & DATA SYSTEMS

#C12 Knowledge Group

Sharing economy

First cited in 2010

GEIGER, A

2018

“give and take”: how notions of sharing and context determine free peer-to-peer accommodation decisions.

JOURNAL OF TRAVEL & TOURISM MARKETING

#C13 Knowledge Group

Spectator experience

First cited in 2009

HORBEL, C

2016

How context shapes value co-creation: spectator experience of sport events

SERVICE INDUSTRIES JOURNAL

#C14 Knowledge Group

Digital ecosystems view

First cited in 1996

CAPUTO, F

2016

Beyond the digital ecosystems view: insights from smart communities.

INNOVATION, ENTREPRENEURSHIP AND DIGITAL ECOSYSTEMS