Author | Time | Article Name | Journal |
# C0 Knowledge Group |
| Service-dominant logic perspective | First cited in 2000 |
HEINONEN, K | 2010 | A customer-dominant logic of service. | JOURNAL OF SERVICE MANAGEMENT |
# C1 Knowledge Group |
| Practice-based view | First cited in 2003 |
RUSSO-SPENA, T | 2012 | “five co-s” in innovating: a practice-based view. | JOURNAL OF SERVICE MANAGEMENT |
# C2 Knowledge Group |
| Customer involvement | First cited in 2004 |
CUI, AS | 2016 | Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance | JOURNAL OF THE ACADEMY OF MARKETING SCIENCE |
#C3 Knowledge Group |
| Conceptual foundation | First cited in 2006 |
LI, LP | 2018 | Actor engagement valence: conceptual foundations, propositions and research directions | JOURNAL OF SERVICE MANAGEMENT |
#C4 Knowledge Group |
| Customer experience | First cited in 2007 |
LIPKIN, M | 2016 | Customer experience formation in today’s service landscape. | JOURNAL OF SERVICE MANAGEMENT |
#C5 Knowledge Group |
| Systematic review | First cited in 2008 |
MARASCO, A | 2018 | Collaborative innovation in tourism and hospitality: a systematic review of the literature | INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT |
#C6 Knowledge Group |
| Business network | First cited in 2003 |
HAKANEN, T | 2012 | Co-creating customer-focused solutions within business networks: a service perspective | JOURNAL OF SERVICE MANAGEMENT |
#C7 Knowledge Group |
| Social marketing | First cited in 2006 |
LUCA, NR | 2016 | Towards a service-dominant approach to social marketing | MARKETING THEORY |
#C8 Knowledge Group |
| Manufacturing firm | First cited in 2008 |
KOHTAMAKI, M | 2016 | Co-creating value from knowledge-intensive business services in manufacturing firms: the moderating role of relationship learning in supplier-customer interactions | JOURNAL OF BUSINESS RESEARCH |
#C9 Knowledge Group |
| Public value failure | First cited in 2008 |
WILLIAMS, BN | 2016 | (co)contamination as the dark side of co-production public value failures in co-production processes | PUBLIC MANAGEMENT REVIEW |
#C10 Knowledge Group |
| Changing university business model | First cited in 2005 |
MILLER, K | 2014 | The changing university business model: a stakeholder perspective | R & D MANAGEMENT |
#C11 Knowledge Group |
| Social media | First cited in 2009 |
KETONEN-OKSI, S | 2016 | Social “media-based” value creation and business models | INDUSTRIAL MANAGEMENT & DATA SYSTEMS |
#C12 Knowledge Group |
| Sharing economy | First cited in 2010 |
GEIGER, A | 2018 | “give and take”: how notions of sharing and context determine free peer-to-peer accommodation decisions. | JOURNAL OF TRAVEL & TOURISM MARKETING |
#C13 Knowledge Group |
| Spectator experience | First cited in 2009 |
HORBEL, C | 2016 | How context shapes value co-creation: spectator experience of sport events | SERVICE INDUSTRIES JOURNAL |
#C14 Knowledge Group |
| Digital ecosystems view | First cited in 1996 |
CAPUTO, F | 2016 | Beyond the digital ecosystems view: insights from smart communities. | INNOVATION, ENTREPRENEURSHIP AND DIGITAL ECOSYSTEMS |