| Categories | Model | ||
| ― | Densenet | Resnet | Concat model |
| praise | 0.76 | 0.60 | 0.76 |
| fault repair | 0.91 | 0.86 | 0.93 |
| suggestion | 0.83 | 0.75 | 0.89 |
| report | 0.76 | 0.62 | 0.76 |
| complaint | 0.75 | 0.69 | 0.89 |
| business consultation | 0.96 | 0.88 | 0.97 |
| opinion | 0.65 | 0.59 | 0.72 |