Variables

Below 50 rooms

50 - 100 rooms

101 - 150 rooms

151 - 200 rooms

201 and above

f

%

f

%

f

%

f

%

f

%

Mean

Customer’s feedback form

27

17.4

11

9.6

12

10.1

8

6.6

5

6.8

0.28

Suggestion box

11

7.2

14

12.3

25

21.0

5

4.1

8

11.1

0.35

Use of social media

13

8.3

8

7.0

8

6.7

10

8.3

6

8.3

0.25

Online booking channel

17

10.9

12

10.5

16

13.4

9

7.5

3

4.1

0.28

Complimentary breakfast buffet

9

5.8

17

14.9

14

11.8

14

11.7

9

12.1

0.37

Free daily newspaper

18

11.7

8

7.1

12

10.1

17

14.2

8

11.1

0.36

Free internet services

16

10.4

4

3.5

1

0.8

31

25.8

11

15.1

0.41

Promotions

17

10.9

12

10.5

6

5.0

5

4.2

8

11.1

0.24

Recognition

12

7.8

10

8.7

17

14.3

12

10.1

9

12.1

0.35

Others (specify)

15

9.6

18

15.9

8

6.8

9

7.5

6

8.2

0.28

Total

155

100

114

100

119

100

120

100

73

100

3.17