Variables | Below 50 rooms | 50 - 100 rooms | 101 - 150 rooms | 151 - 200 rooms | 201 and above | ||||||
f | % | f | % | f | % | f | % | f | % | Mean | |
Customer’s feedback form | 27 | 17.4 | 11 | 9.6 | 12 | 10.1 | 8 | 6.6 | 5 | 6.8 | 0.28 |
Suggestion box | 11 | 7.2 | 14 | 12.3 | 25 | 21.0 | 5 | 4.1 | 8 | 11.1 | 0.35 |
Use of social media | 13 | 8.3 | 8 | 7.0 | 8 | 6.7 | 10 | 8.3 | 6 | 8.3 | 0.25 |
Online booking channel | 17 | 10.9 | 12 | 10.5 | 16 | 13.4 | 9 | 7.5 | 3 | 4.1 | 0.28 |
Complimentary breakfast buffet | 9 | 5.8 | 17 | 14.9 | 14 | 11.8 | 14 | 11.7 | 9 | 12.1 | 0.37 |
Free daily newspaper | 18 | 11.7 | 8 | 7.1 | 12 | 10.1 | 17 | 14.2 | 8 | 11.1 | 0.36 |
Free internet services | 16 | 10.4 | 4 | 3.5 | 1 | 0.8 | 31 | 25.8 | 11 | 15.1 | 0.41 |
Promotions | 17 | 10.9 | 12 | 10.5 | 6 | 5.0 | 5 | 4.2 | 8 | 11.1 | 0.24 |
Recognition | 12 | 7.8 | 10 | 8.7 | 17 | 14.3 | 12 | 10.1 | 9 | 12.1 | 0.35 |
Others (specify) | 15 | 9.6 | 18 | 15.9 | 8 | 6.8 | 9 | 7.5 | 6 | 8.2 | 0.28 |
Total | 155 | 100 | 114 | 100 | 119 | 100 | 120 | 100 | 73 | 100 | 3.17 |