| S/N | Variables | 1 | 2 | 3 | 4 | 5 | 6 | Mean | ||||||
| f | % | f | % | f | % | F | % | f | % | F | % | |||
| 1 | Repeat customer’s Patronage | 127 | 25.4 | 215 | 43 | 67 | 13 | 43 | 8.6 | 25 | 5 | 23 | 4.6 | 4.61 |
| 2 | Retention of old customers | 195 | 39 | 192 | 38 | 64 | 13 | 36 | 7.2 | 10 | 2.0 | 3 | 0.6 | 5.03 |
| 3 | Friendliness to customer | 99 | 19.8 | 140 | 28 | 135 | 27 | 83 | 21 | 22 | 4.4 | 21 | 4.2 | 4.30 |
| 4 | Enhanced patronage | 215 | 43 | 192 | 38 | 35 | 7 | 16 | 3.2 | 28 | 5.6 | 14 | 2.8 | 5.02 |
| 5 | Customer’s satisfaction | 252 | 50.4 | 181 | 36 | 20 | 4 | 18 | 3.6 | 17 | 3.4 | 12 | 2.4 | 5.19 |