Physical evidence attributes

Machines and equipment

3.92

1.01

Interiors and Exteriors

3.88

0.97

Shelves and arrangement of merchandise

3.92

1.06

Store space

3.63

1.14

Parking area

3.29

1.15

Trolleys/baskets/bags

3.95

1.12

Brochures/pamphlets/promotional material

3.48

1.21

Store ambience

3.61

1.15

Eat out/sit out (wherever available)

3.31

0.99

Cleanliness and hygiene in the store

3.63

0.96

Ethical practices

Sale of high quality goods

3.30

0.98

Following environment friendly practices

2.97

0.96

Protection of larger interests of customers

3.26

0.89

Refraining from engaging child labour

3.76

1.16