Non-punitive Response to Errors | |||||
A8 | Staff feel like their mistakes are held against them [R] | 106 (46%) | 28 (12%) | 106 (46%) | 46* |
A12 | When an event is reported, it feels like the person is the subject of the report and not the problem [R] | 96 (42%) | 29 (13%) | 106 (46%) | 42* |
A16 | Staff worry that mistakes they make are kept in their personnel file [R] | 95 (41%) | 39 (17%) | 97 (42%) | 41* |
Average percentage | 43* | ||||
Feedback and Communication About Error | |||||
|
| Never/Rarely | Some-times | Most of the times/Always | % Positive response |
C1 | We are given feedback about changes put into place based on event reports | 17 (7%) | 58 (25%) | 156 (68%) | 68** |
C3 | We are informed about errors that happen in this unit | 12 (5%) | 40 (17%) | 179 (77%) | 77*** |
C5 | In this unit, we discuss ways to prevent errors from happening again | 14 (6%) | 70 (30%) | 147 (64%) | 64** |
Average percentage | 70** | ||||
Communication Openness | |||||
C2 | Staff will freely speak up if they see something that may negatively affect patient care | 24 (10%) | 105 (46%) | 159 (69%) | 69** |
C4 | Staff feel free to question the decisions or actions of those with more authority | 41 (18%) | 75 (33%) | 115 (50%) | 50* |
C6 | Staff are afraid to ask questions when something does not seem right [R] | 166 (72%) | 50 (22%) | 15 (7%) | 72*** |
Average percentage | 64** | ||||
Frequency of Events Reported | |||||
D1 | When a mistake is made, but is caught and corrected before affecting the patient, how often is this reported? | 86 (37%) | 59 (26%) | 86 (37%) | 37* |
D2 | When a mistake is made, but has no potential to harm the patient, how often is this reported? | 86 (37%) | 78 (34%) | 67 (29%) | 29* |
D3 | When a mistake is made that could harm the patient, but does not, how often is this reported? | 48 (21%) | 84 (36%) | 99 (43%) | 43* |
Average percentage | 36* | ||||
Total average percentage | 64* |