Management Support for Patient Safety

F1

Hospital management provides a work climate that promotes patient safety

28 (12%)

21 (9%)

182 (79%)

79***

F8

The actions of hospital management show that patient safety is a top priority

14 (6%)

27 (12%)

190 (82%)

82***

F9

Hospital management seems interested in patient safety only after an adverse event happens [R]

144 (62%)

28 (12%)

59 (26%)

62**

Average percentage

75***

Overall Perceptions of Patient Safety

A10

We have patient safety problems in this unit [R]

90 (39%)

43 (19%)

98 (42%)

39*

A15

It is just by chance that more serious mistakes don’t happen around here [R]

165 (71%)

34 (15%)

32 (14%)

71***

A17

Our procedures and systems are good at preventing errors from happening

17 (7%)

31 (13%)

183 (79%)

79***

A18

Patient safety is never sacrificed to get more work done

8 (4%)

16 (7%)

207 (90%)

90***

Average percentage

70**

Teamwork Across Units

F4

Hospital units do not coordinate well with each other [R]

41 (18%)

34 (15%)

100 (43%)

18*

F10

There is good cooperation among hospital units that need to work together

90 (39%)

41 (17%)

100 (43%)

43*

F2

It is often unpleasant to work with staff from other hospital units [R]

95 (41%)

54 (23%)

82 (36%)

41*

F6

Hospital units work well together to provide the best care for patients

75 (33%)

40 (17 %)

116 (50 %)

50**

Average percentage

38*

Staffing

A2

We have enough staff to handle the workload

128 (55%)

31 (13%)

72 (31%)

31*

A5

Staff in this unit work longer hours than what is best for patient care [R]

44 (4%)

48 (21%)

139 (60%)

4*

A7

We use more agency/temporary staff than what is best for patient care [R]

210 (91%)

20 (9%)

21 (9%)

91***

A14

We work in “crisis mode” trying to do too much, too quickly [R]

88 (38%)

30 (13%)

113 (49%)

38*

Average percentage

41*

Handoffs & Transitions

F3

Things “fall between the cracks” when transferring patients from one unit to another [R]

25 (11%)

4 (16%)

170 (74%)

11*

F5

Important patient care information is often lost during shift changes [R]

25 (11%)

30 (13%)

176 (76%)

11*

F7

Problems often occur in the exchange of information across hospital units [R]

15 (7%)

27 (12%)

189 (82%)

7*

F11

Shift changes are problematic for patients in this hospital [R]

23 (10%)

32 (14%)

175 (76%)

10*

Average percentage

9*