Item

Strongly

Disagree/

Disagree

Neither

Strongly

Agree/

Agree

%

Positive

Response

Teamwork Within Units

A1

People support one another in this unit

37 (16%)

36 (16%)

158 (68%)

68**

A3

When a lot of work needs to be done quickly, we work together as a team to get the work done

39 (17%)

21 (9%)

171 (74%)

74***

A4

In this unit, people treat each other with respect

36 (16%)

37 (16%)

158 (68%)

68**

A11

When one area in this unit gets really busy, others help out

53 (23%)

35 (15%)

143 (62%)

62**

Average percentage

68**

Supervisor/Manager Expectations & Actions Promoting Patient Safety

B1

My supervisor/clinical manager says a good word when he/she sees a job done according to established patient safety procedures

8 (3%)

22 (10%)

201 (87%)

87***

B2

My supervisor/clinical manager seriously considers staff suggestions for improving patient safety

7 (3%)

36 (16%)

188 (81%)

81***

B3

Whenever pressure builds up, my supervisor/clinical manager wants us to work faster, even if it means taking shortcut [R]

201 (87%)

27 (12%)

3 (1%)

87***

B4

My supervisor/clinical manager overlooks patient safety problems that happen over and over [R]

200 (87%)

26 (11%)

5 (2%)

87***

Average percentage

86***

Organisational Learning—Continuous Improvement

A6

We are actively doing things to improve patient safety

13 (6%)

31 (13%)

187 (81%)

81***

A9

Mistakes have led to positive changes here

35 (15%)

43 (19%)

153 (66%)

66**

A13

After we make changes to improve patient safety, we evaluate their effectiveness

17 (7%)

37 (16%)

177 (77%)

77***

Average percentage

75***