| Feedback item | (a) Poor n (%) | (b) Fair n (%) | (c) Good n (%) | (d) Very good n (%) | (e) Excellent n (%) | Percentage positives (c + d + e) |
| Appearance of the waiting room | 4 (0.9) | 42 (10.0) | 122 (28.9) | 136 (32.2) | 118 (28.0) | 89.1 |
| Appearance of the doctor’s consulting room | 4 (0.9) | 24 (5.7) | 84 (19.9) | 134 (31.8) | 176 (41.7) | 93.4 |
| Office hours (clinic open period) | 4 (0.9) | 42 (10.0) | 74 (35.1) | 59 (28.0) | 110 (26.1) | 89.2 |
| Location of the clinic within the hospital | 12 (2.8) | 46 (10.9) | 120 (28.4) | 114 (27.0) | 130 (30.8) | 86.2 |
| Packing space (space for patient to pack vehicle) | 20 (4.7) | 64 (15.2) | 105 (24.9) | 105 (24.9) | 76 (18.0)* | 78.2 |
| Cost of service (official payment made for services | 18 (4.3) | 94 (7.6) | 148 (35.1) | 88 (20.9) | 74 (17.5) | 73.5 |