| Feedback item | (a) Poor n (%) | (b) Fair n (%) | (c) Good n (%) | (d) Very good n (%) | (e) Excellent n (%) | Percentage positives (c + d + e) |
| Helpfulness of the record officers | 10 (2.4) | 20 (4.7) | 100 (23.7) | 122 (28.9) | 170 (40.3) | 92.9 |
| Information provided about payment for services | 4 (0.9) | 48 (11.4) | 114 (27.0) | 152 (36.0) | 104 (24.6) | 87.6 |
| Amount of time waiting to be seen by doctor | 34 (8.1) | 66 (15.6) | 96 (22.7) | 126 (29.9) | 100 (23.7) | 76.3 |
| Amount of information given to patient about his/her problem. | 12 (2.8) | 50 (11.8) | 142 (33.6) | 116 (27.5) | 102 (24.2) | 85.1 |
| Respect shown for patient’s opinion about treatment | 12 (2.8) | 26 (6.2) | 132 (31.3) | 156 (37.0) | 96 (22.7) | 91.0 |
| Matching of treatment plan to patient’s individual needs | 14 (3.3) | 32 (7.6) | 174 (41.2) | 126 (29.9) | 76 (18.0) | 89.1 |
| Helpfulness of the services received | 10 (2.4) | 30 (7.1) | 120 (28.4) | 140 (33.2) | 122 (28.9) | 90.5 |