Group | Features | Alfresco | Athento/ Nuxeo | EMC Documentm | IBM Filenet | Open Text |
| Assistance and RM Support | Certification program | 3 | 1 | 4 | 4 | 3 |
| User Manuals | 2 | 1 | 3 | 3 | 3 | |
| Service support | 3 | 1 | 3 | 3 | 3 | |
| Formation service | 2 | 1 | 4 | 4 | 3 | |
| Roadmap | 2 | 1 | 3 | 3 | 3 | |
| TOTAL | 12 | 5 | 17 | 17 | 15 |