| Component | Extraction Sum of Squared Loading | |
| Total Loading | % of Variance | |
| Satisfaction | 9.316 | 37.265 |
| Trust in the Internet | 3.659 | 14.634 |
| Trust in e-Government | 2.588 | 10.351 |
| Usefulness | 2.296 | 9.186 |
| Ease of use | 1.268 | 5.072 |