Indicator | Mean | SD | CV | Weight |
Tangibles/A | 4.22 | 0.44 | 0.10 | 0.1990 |
Reliability/B | 4.89 | 0.33 | 0.07 | 0.2304 |
Responsiveness/C | 4.22 | 0.67 | 0.16 | 0.1990 |
Assurance/D | 4.22 | 0.97 | 0.23 | 0.1990 |
Empathy/E | 3.67 | 0.87 | 0.24 | 0.1728 |