Indicator

Mean

SD

CV

Weight

Tangibles/A

4.22

0.44

0.10

0.1990

Reliability/B

4.89

0.33

0.07

0.2304

Responsiveness/C

4.22

0.67

0.16

0.1990

Assurance/D

4.22

0.97

0.23

0.1990

Empathy/E

3.67

0.87

0.24

0.1728