Hypotheses

Results

H: The PS of the entire smart hotel is worse than the expected service

Supported

Ha: The PS of tangibles in a smart hotel is better than the expected service

Not Supported

Hb: The PS of reliability in a smart hotel is better than the expected service

Not Supported

Hc: The PS of responsiveness in a smart hotel is worse than the expected service

Supported

Hd: The PS of assurance in a smart hotel is worse than the expected service

Supported

He: The PS of empathy in a smart hotel is worse than the expected service

Supported