Hypotheses | Results |
H: The PS of the entire smart hotel is worse than the expected service | Supported |
Ha: The PS of tangibles in a smart hotel is better than the expected service | Not Supported |
Hb: The PS of reliability in a smart hotel is better than the expected service | Not Supported |
Hc: The PS of responsiveness in a smart hotel is worse than the expected service | Supported |
Hd: The PS of assurance in a smart hotel is worse than the expected service | Supported |
He: The PS of empathy in a smart hotel is worse than the expected service | Supported |