Dimension

PS

ES

SQ

Tangibles/A

4.31

4.64

−0.3344

Reliability/B

4.23

4.63

−0.4019

Responsiveness/C

4.10

4.57

−0.4697

Assurance/D

4.14

4.61

−0.4771

Empathy/E

3.90

4.31

−0.4144

Overall

4.14

4.55

−0.4191