| PRESENCE of the RM APPROACH | N | % on 39 respondents |
| Yes | 22 | 56.41% |
| No | 12 | 30.76% |
| No answer | 5 | 12.82% |
| If no, why? | N | (% on 12 NO) |
| I don’t trust this technique | 0 | 0% |
| We don’t feel the need for | 1 | 8.33% |
| too complex techniques | 0 | 0% |
| Skills are lacking | 11 | 91.66% |
| PRESENCE OF the REVENUE MANAGER | N | % on 39 respondents |
| Yes | 4 | 10.25% |
| No | 31 | 79.48% |
| No answer | 4 | 10.25% |
| Total | 39 | 100% |