| CRM | N | % on 39 respondents |
| Yes | 24 | 61.53% |
| No | 10 | 25.64% |
| No answer | 5 | 12.82% |
| RM software | N | % on 39 respondents |
| Yes | 14 | 10.25% |
| No | 20 | 79.48% |
| No answer | 5 | 10.25% |
| Total | 39 | 100% |
| If so, which one? | N | (% on 14 YES) |
| OPERA | 0 | 0% |
| 5 STELLE | 0 | 0% |
| REVOLUTION PRO | 1 | 7.1 |
| ERICSOFT | 8 | 57.14% |
| MYREVENUE | 1 | 7.1% |
| LEONARDO | 0 | 0% |
| PASSPARTOUT | 0 | 0% |
| OTHER | 4 | 28.57% |