Anywhere and anytime banking-Q14 |
| 0.725 |
|
|
|
|
|
Solve the banking problems quickly-Q15 |
|
|
| 0.721 |
|
|
|
Easy to contact the bank-Q16 |
|
|
|
|
| 0.783 |
|
Speed of login to account is fast-Q17 | 0.513 |
|
|
|
|
|
|
Reducing the waiting time-Q18 |
| 0.589 |
|
|
|
|
|
Percentage of Variance | 11.124 | 10.628 | 10.522 | 9.764 | 8.780 | 8.686 | 7.609 |
Cumulative percentage | 11.124 | 21.752 | 32.774 | 42.038 | 50.818 | 59.505 | 67.114 |