| Factor | Particulars | Rotated Factor Loadings |
| 1) Convenient Service (29.940 Percent) | Simple Mechanism-R3 | 0.745 |
| Low Cost-R4 | 0.845 | |
| Convenient Device-R7 | 0.620 | |
| 2) Time Saving (21.201 Percent) | Immediate-R1 | 0.766 |
| Time Saving-R2 | 0.863 | |
| Fast Responses-R5 | 0.305 | |
| 3) Quick Services (17.648 Percent) | Quick Service-R6 | 0.949 |