| Particulars | Banks | |
| Jordan Ahli Bank | Bank Al Etihad | |
| Number of sample | 63 | 56 |
| Mean | 4.133 | 4.642 |
| Standard Deviation | 1.347 | 1.287 |
| Standard Error | 0.867 | 0.764 |
| t | 19.845 | |
| Degrees of freedom | 117 | |
| Significant Value | 0.000 | |
| Remarks | Significant | |
| Result | Null hypothesis stands rejected | |