| Capability | No. of respondents | % of respondents |
| Function as a mobile application | 42 | 68.9 |
| Providing information about university student support services and professional help | 40 | 65.6 |
| Providing a forum to discuss difficulties with other students | 36 | 59.0 |
| Website troubleshooting | 23 | 37.7 |
| Video testimonials | 23 | 37.7 |
| Function on mobile devices such as the iPad | 23 | 37.7 |
| Providing recommendations for self-help books | 11 | 18.0 |