Variable

Measured items

Average

Standard deviation

Rank

Customer satisfaction

1) Overall, you feel complete trust in your home security provider

3.693

0.787

5

2) Overall, the safety protection of home security provider is satisfactory

3.706

0.820

4

3) Overall, you are satisfied with the care provided by your home security provider

3.994

0.777

1

4) Overall, you are satisfied with the smart services provided by home security providers

3.807

0.853

3

5) Overall, the professional service of a home security provider met my expectations

3.924

0.817

2