Model

Unstandardized coefficient

R²

Adj-R²

T-value

Significance

Estimated value of B

Standard error

(Constant)

0.945

0.269

0.344

0.334

3.516

0.001***

Tangible

0.129

0.055

2.333

0.020*

Reliability

0.110

0.050

2.204

0.028*

Responsiveness

0.189

0.054

3.474

0.001***

Assurance

0.098

0.043

2.280

0.023*

Caring

0.195

0.045

4.295

0.000***